Creating an account is an easy and convenient way to save shipping and billing information, view current order status, and look up past orders. You may also check out as a guest if you don’t wish to create an account at this time. Click here to create your account.
Absolutely! Just give us a call at 1-800-4HOTDOG.
Once you’ve placed your order, you’ll receive a confirmation email with the details of your order and a unique confirmation number. Please review the information to make sure it’s correct. If you don’t see the email within a few minutes of placing the order, check your junk mail or other folders. If you still are unsure, please give us a call at 1-800-4HOTDOG
If you were logged in with an account when you placed your order, log in and click on Log In/Register; you’ll be able to see your full order history, including your current order status. If you are unable to see your current order status, contact us at firstname.lastname@example.org, or call us at 1-800-4HOTDOG
Try resetting your password; you’ll receive an email allowing you to log in and change your password as desired.
We recommend using the most up-to-date version of your preferred browser (Internet Explorer, Google Chrome, Safari, Mozilla, etc.). Try logging out and back in, then restart the checkout process. If you continue to have difficulty placing your order, our Customer Service team is glad to offer assistance! Contact us at email@example.com or 1-800-4HOTDOG.
Many items that we sell in the store, unfortunately do not ship well. If there is a particular item that you really want though, please call our Customer Service team to see if we can accommodate your special request. Additional fees may apply.
If you need to cancel your order, please contact us immediately. We can process a refund up to 24 hours before it ships.
Yes - all orders are shipped with a packing list that shows what items should be included, but there is never any pricing or payment information included.
Absolutely! Gift Messages can be added in the checkout process.
Yes! We sell plastic gift cards in denominations of $25, $50, $100 or $200. They can be redeemed both in-store AND online. Plastic Gift cards are shipped to you via USPS. We also have e-gift cards which can be redeemed online ONLY. Gift cards are delivered electronically to you via email.
Please give us a call at 1-800-4HOTDOG and we'll be happy to help you.
All of our products are packed with temperature-controlled, sealed packaging to ensure these items arrive fresh and in the best quality.
Your items will ship on the date that you specified in the checkout process. Generally, orders submitted by 3pm EST can ship the same day.
Upon receipt, please remove the perishable items from the packaging and place in the refrigerator or the freezer. The meat can be refrigerated for up to two days opened and frozen for up to three months. To thaw the meat, remove from the freezer and/or ice packs, and place the meat in the refrigerator overnight. Also, please feel free to check out our Cooking Instructions.
Each shipment should always come with a set of Cooking Instructions, however if you've misplaced them - here they are!
If there is a problem with the quality of your products, please reach out to us immediately at firstname.lastname@example.org or at 1-800-4HOTDOG. Any issues with your order must be raised within 48 hrs of receipt of your package, so we can accurately assess any quality issues.
We ship to the entire US! But we can also ship salami and other hardy items to your friends/family in the Armed Forces. Give us a call at 1-800-4HOTDOG
Your order will arrive on the day you specified during checkout. To track your package, you will receive a shipping confirmation email with a tracking number. Once an order has shipped, Katz's Delicatessen is not responsible for any carrier delays or interruptions.
If you notice an error in the shipping address, please reach out to us right away. It is usually possible to update the shipping address as long as the order has not already been prepared for shipment. We cannot modify or redirect orders once they are shipped. If your package has already shipped, please contact the carrier directly using the tracking number provided on your shipping confirmation email.
Please track your package using the tracking number provided on your shipping confirmation email. If you have questions, contact us right away by calling 1-800-4HOTDOG or writing to us at email@example.com.
If an item is missing from your order or you have received a damaged item, we would be glad to provide a store credit or replacement, pending availability. First, please contact us at firstname.lastname@example.org with both a description and a photo of the damaged item.
Call us immediately so that we can figure out what may have happened during shipping and make an assessment!
Our insulation is recyclable and should be disposed of accordingly. Please help us keep the planet clean!
There is a section in the checkout process for Comments. Please leave us a note there, or feel free to call our Customer Service Team to ensure that we can accommodate the request.
Please refer to your shipping confirmation email for your tracking number and contact the carrier directly. You may also contact us at 1-800-4HOTDOG and we will also try to contact the carrier to determine any issues. Once an order has shipped, Katz's Delicatessen is not responsible for any carrier delays or interruptions. Please note that delays can occur due to weather, mechanical delays, incorrect delivery information and other issues.
It is the sole responsibility of the customer to notify a gift recipient of a pending delivery. FedEx and UPS drivers will only leave the package at a recipient's door, or other secure location, if the driver believes it is 'safe' and reasonable to do so. If the recipient is not available to receive the delivery and the carrier determines the delivery location is not ‘safe,’ Katz's Delicatessen is not responsible for a damaged product and/or additional shipping fees.
We accept all major credit cards (American Express, Mastercard, Visa, Discover), and Paypal. We do not accept personal checks, money orders, or wire transfers.
Sales tax will be determined by the state of the shipping address.
Your card will be processed at the time of purchase. If you need to cancel it though, please contact us immediately. We can process a refund up to 24 hours before it ships.
No, our food is not Kosher.
Pastrami is a naturally fatty cut of meat - that's what makes it SO delicious! We ship you the same quality meat that is served at our store, expertly cut by our professional slicers. If you do have health concerns that require you to not eat such fatty meat - that's ok - we forgive you! Try one of our leaner cuts.
We only select the best cuts of beef for our corned beef, pastrami, brisket, and other fine foods. Our corned beef and pastrami is cured using a slower method, which best flavors the meat, without injecting chemicals, water, or other additives to speed the process. Our finished product can take up to a full 30 days to cure, while commercially prepared corned beef is often pressure-injected (or "pumped") to cure in 36 hours. Yep, you read that right. 30 days vs. 36 hours.
All items are final sale. If an item arrives damaged or spoiled, our Customer Service team will work with you to determine an appropriate solution. Please reach out to our team at email@example.com to resolve the issue.